Support
Before reaching out for support, please check these resources:
Documentation
- Review our FAQ section
- Common tournament questions
- Technical troubleshooting guides
- Match-related information
- Check the Tournament Rules
- Tournament regulations
- Player conduct guidelines
- Match format information
- Review Match Format
- Qualifier and match guidelines
- Schedule information
- Technical requirements
Common Issues
- Map loading problems → Troubleshooting Guide
- Match scheduling → Tournament Format
- Technical difficulties → FAQ
Getting Help
If your question isn’t answered in the documentation, you have several support options:
Discord Support System (Recommended)
Support Tickets
- Create a ticket in #open-ticket channel
- Provide detailed information about your issue
- Wait for staff response
- Keep all communication in your ticket
General Help Channel
- Use #questions-suggestions for general inquiries
- Check pinned messages for common solutions
- Be patient while waiting for responses
Direct Staff Contact
For department-specific issues:
- Check the Staff List to find the appropriate department head
- Contact them directly with your concerns
- For general inquiries, contact RaiRei (Internal Affairs)
When contacting staff directly:
- Ensure your issue matches their department
- Include relevant details in your initial message
- Be patient waiting for a response
Technical Support
Map Issues
- Follow the Troubleshooting Guide
- Contact a referee if problems persist
- Document any error messages
Client Problems
- Ensure osu! is updated
- Verify game files
- Contact match referee if issues occur during a match
Reporting Issues
Player/Team Reports
- Gather evidence (screenshots, timestamps, chat logs)
- Use the ticket system or contact relevant staff
- Provide clear description of incidents
Staff Reports
- Gather all available evidence
- Contact RaiRei directly through Discord
- Do not use ticket system or other staff members
- All reports handled confidentially
Best Practices
When Seeking Help
- Be clear and concise
- Include relevant details (match times, maps, players)
- Provide screenshots when applicable
- Use appropriate Discord channels
- Avoid spamming multiple channels
- Tag only relevant staff members
Communication
- Monitor your support channel
- Respond promptly to staff questions
- Mark tickets as resolved when fixed
- Follow up politely if needed
- Maintain professional conduct
Emergency Contact
For urgent match-day issues: